SIM Swap Fraud: How to Protect Your Wallet

Your phone number is the key to many accounts. In a SIM swap, a fraudster convinces or bribes someone to move your number to a new SIM card they control. Suddenly they receive your calls and SMS, including verification codes.

Warning signs

• Your phone suddenly loses network for a long time in an area with good coverage.
• You receive a message about a SIM replacement you did not request.
• Friends say they got strange messages "from you".
• You receive alerts about sign-ins or changes you did not make.

How to protect yourself

• Use an authenticator app for 2FA rather than relying only on SMS codes. Authenticator codes live on your phone, not your SIM.
• Set a strong Wallet PIN. Even with your number, a fraudster cannot move EriPay money without it.
• Use a strong, unique password for your EriPay account and your email.
• Protect your email with its own 2FA, since password resets go there.
• Limit personal details on social media: date of birth, ID numbers and phone numbers help fraudsters impersonate you.

If you suspect a SIM swap

1. Contact your mobile network immediately from another phone.
2. Sign in to EriPay from another device and change your password and PIN.
3. Contact EriPay support at info@eripays.com.
4. Check your transaction history and report anything suspicious.

Layered security keeps you safe. Open your EriPay wallet and turn on 2FA today.