Protect your EriPay account

Keep sign-in and payment credentials private

• Use a unique password and do not reuse it on other sites.
• Keep your Wallet PIN private. Do not save it in a chat or share it with someone claiming to be support.
• Never share a one-time sign-in code. Enter codes only in the EriPay flow that requested them.
• Turn on two-factor sign-in in account settings where it is available.

Check before confirming a payment

Before approving a transfer, deposit or withdrawal, review the amount, wallet and recipient details displayed in EriPay. Be cautious with urgent requests, unexpected links, screen-sharing requests and anyone asking you to move money to “protect” your account.

If you lose your phone or notice activity you do not recognize

• Use a trusted device to change your password and review account security settings.
• Contact your mobile network if your SIM or number may have been taken over.
• Contact EriPay support promptly and include the transaction reference for any activity you are reporting.
• Do not send your password, Wallet PIN or one-time code in an email or support ticket.

Get help with a transaction or account

Signed-in customers can open a support ticket from the Support area in their account. Include the date, amount, wallet, transaction reference and a short description. For account access concerns, contact the support address or phone number listed on this website. Do not include secret credentials.

Understand your wallet

An EriPay wallet is a digital payment account, not a bank deposit account. Read the Risk Disclosure to understand the nature and limits of the services before using them.