Add money to a wallet
Open Add Money or Deposit, choose the wallet you want to fund, and select one of the active methods displayed for your account. Follow the instructions on screen. Some mobile money methods ask you to enter a phone number and approve a prompt on that phone. Other methods may provide their own payment or reference instructions.
- Check the selected wallet and amount before continuing.
- For a mobile money prompt, use the phone and provider shown in the instructions, then approve it on your handset.
- For a manual method, follow its reference and proof instructions exactly.
- Return to EriPay and check the transaction status before trying again.
Withdraw from a wallet
Open Withdraw, select the wallet and choose an available destination. Depending on the wallet and enabled services, the options may include mobile money or a bank account. Enter the recipient details carefully and review the confirmation screen before submitting.
- Confirm the recipient phone number or bank details with the recipient.
- Keep the transaction reference until the payment is complete.
- Check Transaction History for the latest status.
A payment is pending, delayed or failed
Do not submit the same request again while the first one is still pending. Open Transaction History, save the reference and note the time, amount, wallet and destination. If the status does not resolve or the result looks wrong, contact support and include those details. Never share your Wallet PIN or sign-in code in a support message.
Service availability and account requirements can vary. Follow the latest instructions shown in your EriPay account.