Blog
News, guides and product updates from the EriPay team.
21
Oct
- Business & Merchants
Write a Clear Cancellation and Refund Policy for an Online Shop
Tell customers how to request a cancellation or refund, what details to include and how you will communicate updates.
21
Oct
- Business & Merchants
A Customer Says Their Payment Is Missing: A Merchant Checklist
Use a calm, repeatable process to look for a payment without asking a customer for secret credentials.
21
Oct
- Business & Merchants
Keep Digital Receipts Useful for Orders and Follow-Up
Pair payment references with order information so a business can answer customer questions faster.
21
Oct
- Security & Safety
Verify a Merchant QR Code Before You Pay
Check the merchant and payment details shown after scanning a QR code before confirming a purchase.
21
Oct
- Security & Safety
Use a Shared Phone More Safely When Accessing a Wallet
If you share a device, protect your sign-in session, screen and account details before and after use.
21
Oct
- Security & Safety
What to Do If Your Phone or SIM Suddenly Stops Working
A sudden loss of mobile service can have ordinary causes, but it is a reason to check your number and account access pro...
21
Oct
- Security & Safety
How to Check an Unexpected Message Claiming to Be EriPay Support
Pause and verify unexpected support requests before opening links or sharing account information.
21
Oct
- Security & Safety
Protect Customer Privacy at a Busy Payment Counter
Small changes to screens, conversations and records help protect customer information in a public shop or agent location...
21
Oct
- Security & Safety
Verify a Customer Payment in Your Account, Not from a Screenshot
A screenshot can be edited or delayed. Check your own merchant transaction record before releasing goods or services.
21
Oct
- Savings & Goals
Keep Group Contribution Days Flexible Without Losing Accountability
Groups can agree on a contribution rhythm that fits members while still keeping expected and received amounts clear.
21
Oct
- Savings & Goals
Protect Group Savings Decisions from Pressure and Personal Conflict
A fair decision process gives members time, information and a clear way to record their vote.
21
Oct
- Savings & Goals
Close a Savings Cycle by Reconciling the Group Ledger
Compare contributions, payouts, loans and remaining balance before starting the next savings cycle.