How EriPay Agents Can Register New Customers at the Counter

For someone new to digital money, signing up alone can feel intimidating. That is why EriPay lets agents register customers directly at the counter, turning a curious visitor into a confident user in minutes.

How it works

1. In the agent portal, open Register Customer from the Quick Menu.
2. Enter the customer's name, phone number and email, and confirm the customer is present and agrees to the terms.
3. Optionally capture a photo of their ID and a photo of the customer, to speed up verification.
4. EriPay emails a 6-digit code to the customer. The customer reads it out and the agent enters it, proving the email is theirs.
5. The account is created, and the customer receives a link to choose their own password. The agent never knows it.
6. The customer then sets their own Wallet PIN on their own phone.

Good practice for agents

• Never set or ask for a customer's PIN. The customer must choose it privately.
• Only capture ID with the customer's permission, and only for verification.
• Show the customer how to make a deposit and their first free transfer.
• Help them install EriPay on their home screen.

Why it matters

Every customer you register is someone who can now save safely, send money free and pay bills without queues. They will also come back to your counter to cash in and cash out, which earns you commission.

For customers

Prefer to sign up yourself? Create your free account online in minutes. Either way, you get the welcome bonus.

Want to help your community go digital? Become an EriPay agent.