10 Tips for Running a Profitable Agent Business

Two agents on the same street can earn very different commissions. The difference usually comes down to a few habits. Here are ten that make a real difference.

1. Be visible

Display EriPay signs and your QR code where passers-by can see them.

2. Keep reliable hours

Customers come back to agents they know will be open, especially early mornings and evenings.

3. Never run out of float

Plan for paydays and market days, rebalance during the day, and use agent-to-agent float sharing when needed.

4. Serve quickly with QR

QR cash-in and cash-out are faster and avoid mistakes. Short queues bring customers back.

5. Build trust

Count cash in front of customers, wait for notifications and never ask for PINs. Trust is your most valuable asset.

6. Register new customers

Every person you help sign up becomes a future customer of your counter.

7. Explain the benefits

Tell customers about free transfers up to UGX 20,000, savings goals and bill payments. Informed customers use EriPay more, and come to you to cash in.

8. Know your numbers

Check your daily snapshot and commission in the agent portal. Track which days and hours are busiest.

9. Stay safe

Keep minimal cash at the counter, rebalance often, and be alert to fraud attempts such as fake notifications.

10. Combine with your main business

Agents who also sell airtime, groceries or phone accessories turn cash-out customers into buyers.

Ready to start? Register as an EriPay agent.