Understanding Your EriPay Transaction History and Receipts

One of the biggest advantages of a digital wallet over cash is the record. Your EriPay history shows where every shilling came from and where it went.

Where to find it

Tap Transactions on your dashboard, or open Transaction History from the menu.

What each entry shows

• Type: deposit, withdrawal, send, receive, bill payment, exchange, savings and more.
• Amount and fee, so you know exactly what each action cost.
• Status: completed, pending, failed or refunded.
• Date and time.
• Transaction ID, a unique reference for that transaction.

Understanding statuses

• Completed: done.
• Pending: waiting for confirmation from a network, bank or our team.
• Failed: it did not go through; any amount taken is returned.
• Refunded: money returned to your wallet.

Use the transaction ID

If you ever need help, include the transaction ID in your support ticket. It lets our team find your payment in seconds.

Turn your history into a budget

At the end of each month, filter your history by type. How much went to transport, bills, family support and savings? Seeing the numbers is the first step to managing them.

For businesses

Your history is a clear record of sales and expenses, useful for bookkeeping, tax and showing your business's track record to partners.

Open your wallet and start keeping better records automatically.